By Paul Gillin
15m read time
Hybrid and remote work scenarios are on track to become a permanent fixture in the enterprise. As a result, your IT organization must support your workforce with tools that equip them to work from anywhere while erasing barriers of time and space and supporting the organizational culture.
IT must not only provide employees with computing, network, and software resources to empower the distributed and digital workforce, but also provide support, protect critical data, and ensure that virtual teams can work productively.
In other words, the digital workplace has been transformed into a multichannel environment where employees choose what channels they want to use to engage across the organization. The challenge for IT: ensuring that this new environment is seamless and delivers a great experience for the employees and enhances collaboration and organizational culture.
But there’s good news: Changes forced on organizations by the pandemic present an opportunity to rethink the way work is done. There’s no better time to modernize your digital workplace than right now: enterprises that have improved their employee experience are delivering better customer experiences, higher customer satisfaction, and higher revenue for their organization.