Contact centers have long been a staple of midsize and large organizations. Although typically associated with customer service operations, they can also be used to help employees, shareholders, business partners, and other constituents get the information they need.

Technology to support contact centers has been around for decades, but legacy solutions are often cumbersome, complicated, and costly. Legacy environments are also inherently less secure than modern ones. At the same time, the role of the contact center has expanded and evolved with the proliferation of digital media, e-commerce, and changes in customer behavior.

This eBook explores the answer to many of these challenges and limitations: contact-center-as-a-service (CCaaS), which can help modernize business operations, empower contact center employees, and deliver superior customer and employee experiences.

Click here to read the eBook