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As consumers, we’re constantly interacting with technology. The user experience ecosystem is in our homes, in our vehicles, and in public spaces, designed to make our lives easier, happier, and more productive. Organizations that can provide workers with a similar personalized, seamless user experience—one that provides the information, tools, and access they need to do their jobs without boundaries—are and will continue to be the businesses that thrive and grow.
What’s key to achieving this experience? Empowering workers to be more autonomous. And this requires an automation platform built on device telemetry data, persona data, and the integration of management tools. Not only does this approach give users more control over their own experience, but it also proactively eliminates problems from the workspace while helping users be more productive.
Traditionally, we look at the workplace as an end user compute space. But the future looks at the end user more holistically, considering an individual’s work patterns, history, profile, roles and responsibilities, devices, location, and more. Delivering an exceptional worker experience goes well beyond the scope of any single device, platform, or location. Rather, it’s dependent on the efficiency, connectivity, and performance of every element within the ecosystem that touches an end user—that means every application, server, platform, device, service, and even their physical environment.
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